Cookie Policy

1. Who We Are
Goldline International Limited is the controller responsible for the personal information described in this Privacy Policy.
Goldline International Limited
1 Knightsbridge Green
Knightsbridge
London
SW1X 7QA
United Kingdom
Company Number: 11910282
Landline: +44 (0)20 7160 6300
Mobile: +44 (0)7930 328 328
Email: sales@goldline.uk.com
2. Information We Collect
We may collect and process the following categories of personal information:
i. Information you provide when you contact us, submit an enquiry, request information, register for a service or communicate with us by telephone, email, through our website or by any other means.
ii. Contact and identification information, including your name, address, telephone number and email address.
iii. Information relating to a property, tenancy, property-management instruction or service enquiry.
iv. Information about your computer or device, including your IP address, operating system, browser type and general location.
v. Technical information about how you use our website, including traffic data, pages visited, access times, referring websites and other browsing information.
vi. Any other information that you voluntarily provide to us.
Please do not provide personal information relating to another person unless you are authorised to do so.
3. How We Use Your Information
We may use your personal information to:
i. respond to enquiries and communicate with you;
ii. provide, manage and improve our property and lifestyle-management services;
iii. assess and respond to requests for quotations, appointments or services;
iv. administer our relationship with clients, property owners, tenants, contractors, suppliers and professional advisers;
v. manage properties, maintenance instructions, payments, records and related services;
vi. personalise and improve our website and its content;
vii. send service information or marketing communications where permitted by law;
viii. maintain the security and proper operation of our website and business systems;
ix. comply with our legal, regulatory, accounting and reporting obligations; and
x. establish, exercise or defend legal claims.
4. Our Lawful Bases for Processing
Under UK data-protection law, we must have a lawful basis for using your personal information.
Depending on the circumstances, we may rely on:
Contract
Where processing is necessary to enter into or perform a contract with you.
Legitimate Interests
Where processing is reasonably necessary for the operation, administration, protection or development of our business and does not override your rights.
Legal Obligation
Where we must process information to comply with the law.
Consent
Where you have given us clear permission to process your information for a particular purpose.
Where we rely on consent, you may withdraw that consent at any time.
5. Cookies and Google Analytics
Our website may use cookies and similar technologies to distinguish you from other website users, maintain website functionality, understand how the website is used and improve the user experience.
Where Google Analytics is enabled, it may collect information about how visitors interact with our website, including pages visited, time spent on the website, browser type, device information and general location data.
Analytics information is used to produce reports and help us improve our website.
We will request consent before placing non-essential analytics or advertising cookies where required by law.
You can refuse, manage or delete cookies through your browser settings or through any cookie-control tool displayed on our website.
Disabling certain cookies may affect the operation of some parts of the website.
Information about controlling cookies is available at:
www.allaboutcookies.org
Information about opting out of Google Analytics is available through Google’s Analytics Opt-out Browser Add-on.
For further information, please refer to our separate Cookie Policy.
6. How We Collect Information
We may collect information:
i. directly from you when you contact us or use our services;
ii. automatically through cookies, server logs, web beacons, pixel tags and similar technologies;
iii. from property owners, tenants, contractors, suppliers, professional advisers, agents and business partners where appropriate; and
iv. from publicly available sources and official records where permitted by law.
7. Sharing Information With Third Parties
We may share personal information with trusted third parties where reasonably necessary, including:
i. contractors, maintenance providers and suppliers;
ii. professional advisers, including solicitors, accountants, insurers and property professionals;
iii. website, technology, communications, payment, document-storage and administrative service providers;
iv. landlords, property owners, tenants, managing agents and other parties connected with a property-management instruction;
v. government departments, regulators, local authorities, law-enforcement agencies and courts where required by law; and
vi. another organisation in connection with a sale, transfer, merger or restructuring of our business.
Third parties are only permitted to use personal information for the relevant purpose and must protect it appropriately.
We do not sell your personal information.
8. International Transfers
Some service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate measures to protect it, which may include relying on an adequacy decision or using approved contractual safeguards.
9. How We Protect Your Information
We maintain reasonable administrative, organisational, physical and technical security measures designed to protect personal information against unauthorised access, disclosure, alteration, misuse, loss or destruction.
Access to personal information is restricted to people who reasonably require it for legitimate business purposes.
Although we take reasonable steps to protect information, transmitting information over the internet is not completely secure.
We cannot guarantee the security of information while it is being transmitted to us electronically.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, regulatory, accounting, insurance and reporting requirements.
The relevant retention period will depend on the nature of the information, our relationship with you and any applicable legal obligations.
When personal information is no longer required, we will securely delete or anonymise it where reasonably practicable.
11. Your Data-Protection Rights
Depending on the circumstances, you may have the right to:
i. request access to the personal information we hold about you;
ii. request correction of inaccurate or incomplete information;
iii. request deletion of your personal information;
iv. request restriction of processing;
v. object to processing based on legitimate interests or for direct marketing;
vi. request the transfer of certain information to you or another organisation;
vii. withdraw consent where processing is based on consent; and
viii. complain to the Information Commissioner’s Office.
These rights are subject to certain legal conditions and exemptions.
To exercise your rights, please contact:
hello@goldline.uk.com
We may need to verify your identity before responding to a request.
12. Marketing and Opting Out
You may ask us to stop sending marketing communications at any time by:
i. using the unsubscribe facility included in a marketing communication; or
ii. emailing hello@goldline.uk.com with the subject line:
“Subscriber Removal”
If you also wish to request the deletion of your personal information, please use the subject line:
“Subscriber Removal and Data-Erasure Request”
Opting out of marketing communications will not prevent us from sending necessary service-related or contractual communications.
13. Links to Other Websites
Our website may contain links to websites operated by third parties.
Goldline is not responsible for the content, availability, security or privacy practices of third-party websites.
You should review the privacy policy of each third-party website before providing personal information.
14. Children’s Information
Our website and services are not intended for children, and we do not knowingly collect personal information from children through our website.
15. Changes to This Privacy Policy
We may amend this Privacy Policy periodically to reflect changes to our business, website, services or legal obligations.
The date shown at the beginning of this Privacy Policy indicates when it was most recently updated.
Any revised policy will take effect when it is published on our website.
16. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the UK Information Commissioner’s Office:
Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113
17. Contacting Us
For questions, requests or complaints relating to this Privacy Policy or our handling of personal information, please contact:
Goldline International Limited
1 Knightsbridge Green
Knightsbridge
London
SW1X 7QA
United Kingdom
Email: hello@goldline.uk.com
Landline: +44 (0)20 7160 6300
Mobile: +44 (0)7930 328 328